Refund policy
NotN3rmal Return and Refund Policy
At NotN3rmal, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help.
Eligibility for Returns and Refunds
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Items must be returned within 30 days of the delivery date.
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Products must be unused, in their original condition, and in the original packaging.
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Proof of purchase (order number or receipt) is required for all returns and refunds.
Non-Returnable Items
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For hygiene and safety reasons, certain items (e.g., undergarments, accessories, or personalized/customized products) cannot be returned unless defective or damaged.
Damaged or Defective Items
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If your item arrives damaged or defective, please contact us within 7 days of delivery. We will provide a replacement or refund, including return shipping costs.
Return Process
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Contact our customer service team at [insert email] to initiate a return.
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Once your return is approved, you will receive instructions on how and where to send the item.
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Upon receipt and inspection of the returned item, we will process your refund or replacement.
Refunds
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Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
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Shipping costs are non-refundable unless the return is due to a mistake on our part or a defective product.
Exchanges
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We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order
